Mango Warranty

Mango Warranty Period  

Category 

Warranty 

Mango Power E 
Mango Power E CATL Battery Cell 
Mango Power E BMS Circuit Board 
Mango Power E LED Screen 

60 months 
120 months 
 60 months 
 60 months 

E battery 

60 months 

Mango Power Union 

36 months 

mpanel Pro 

12 months 

mSocket 

12 months 

mSocket Pro 

12 months 

30A Fast Charging Cable 

12 months 

Solar Panel 200W (18V) 

12 months 

Solar Panel 200W (36V) 

12 months 

Solar Panel 200W (72V) 

12 months 

Solar Panel 400W (41V) 

18 months 

Solar Parallel Connection Cable 

12 months 

 

Mango Power E – CATL Battery Cell Warranty 

  • 10-Year Warranty on Battery Cells 
    The CATL battery cells in the Mango Power E are protected by a 10-year warranty, provided they are properly maintained and used under normal conditions. If a battery cell fails within this period due to non-user-related issues, Mango Power will repair it free of charge.
  • 5-Year Warranty on BMS & LED Boards 
    The Battery Management System (BMS) circuit board and LED light board are covered under a 5-year warranty.
  • 5-Year Warranty on Other Components All other electronic and physical components are backed by a 5-year warranty, ensuring they are free from defects in materials and workmanship starting from the original purchase date. 

Warranty information last updated: November 2024 

Mango Power – Warranty Policy 

Proof of Purchase 
To claim warranty service, customers must provide valid proof of purchase: 

  • Valid purchase invoice, shipping evidence, or order number(s)  

Warranty Start Date 

  • Coverage begins on the date your product is delivered to your address.
  • If shipping information is unavailable, we will assume delivery within 30 days of purchase and start the warranty from that point. 

Defect Reporting 
Warranty coverage depends on when the defect is reported. The earliest of the following dates will be used: 

  • Phone support contact date
  • Customer support email date
  • In-app report submission date 

30-Day Return Policy 
(Within the contiguous U.S.) may be returned within 30 calendar days of delivery, no questions asked. 

Warranty Repairs & Replacements 

  • Products that qualify for warranty repair (instead of refund or replacement) will be serviced according to Mango Power’s warranty terms.
  • Replacement products or parts will carry either the remaining warranty of the original unit or a minimum 3-month warranty—whichever is longer. 

Regional Coverage 
This limited warranty applies only to Mango Power products purchased in North America through official sales channels.